Get your tax refund
at the airport,
on the spot,
before you fly.

Easy steps. Instant refunds. Make every moment before departure part of your journey.

  • Fast
  • Instant
    Pickup
  • Multilingual

*Before using this service, you must complete the tax-free eligibility check at the customs KIOSK prior to baggage check‑in.

For questions about
procedures or refunds

Contact

How to Use

Just scan your passport at the self-service refund machine. Confirm your purchase details and receive your refund instantly on the spot. The process is simple and fast.

  1. Step1

    Complete tax-free eligibility screening at the customs KIOSK in the airport in advance.

    *To use this service, you must complete the tax-free eligibility check at the customs KIOSK before baggage check-in.

  2. Step2

    Scan your passport at the self-service refund machine.

  3. Step3

    Confirm the refund details.

  4. Step4

    Receive your refund.

  5. Step5

    Enjoy shopping at the airport.

Available Tax-free Refund Operators

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Before you proceed
  • Refunds are processed per purchase (receipt).
  • Partial refunds are not available for a single purchase.
  • Amounts less than ¥100 are not refunded (minimum refund: ¥100).
  • The refund amount will be paid after deducting service fees.
  • Only purchases from supported refund operators are eligible for refunds.
  • You must register your information with a refund operator in advance. For details, please contact each operator.
  • Before using this service, you must complete the tax-free eligibility check at the customs KIOSK prior to baggage check‑in.
  • It may take a few minutes for the result from the customs KIOSK to be reflected. If the result is not displayed after completing the tax-free eligibility check, please wait a moment and try again.
  • If a customs inspection is required (RED result), please proceed to the customs counter for verification before receiving your refund at the machine.
  • The maximum refund amount for this service is ¥1,000,000. In addition, each refund operator may set its own limits for safety and regulatory compliance.

Service Features

Fast

The refund process at the self-service machine takes only a few minutes.

Instant Pickup

After completing the on-screen steps, you can receive your refund in cash immediately.

Multilingual

The interface supports multiple languages, and remote assistance by an operator is also available.

(Available languages may vary depending on the time of use.)

Before using this service, you must complete tax-free eligibility check at the customs KIOSK prior to baggage check‑in.

Available Airports

Haneda Airport
  • Terminal 2 International Flights Area
    Location: 3F Departure Concourse (After Immigration)
    Hours: 6:45 AM–1:30 AM the following day
  • Terminal 3
    Location: 3F Departure Concourse (After Immigration)
    Hours: 24 hours
Narita Airport
  • Terminal 1
    Location: Central Building, 4F (Before Security Check)
    Hours: 6:00 AM–12:00 midnight
  • Terminal 2
    Location: Main Building, 3F (Before Security Check)
    Hours: 6:00 AM–12:00 midnight
Naha Airport
  • Location: 2F Departure Concourse (After Immigration)
    Hours: 6:00 AM–9:00 PM

For questions about
procedures or refunds

Contact

Updates

FAQ

What is a Tax-free Refund Operator?
A Tax-free Refund Operator is a company authorized by tax-free stores to refund the consumption tax equivalent to travelers after customs confirms export at departure.
What is a tax-free shop?
A tax-free shop is a store where travelers purchase eligible items and complete tax-free procedures.
How can I check the refund operator for a store I used?
Please check with the tax-free shop listed on your receipt. If supported, you can also confirm it on the refund machine's purchase details screen.
How can I check information about the store I used?
Please refer to your receipt. If supported, you can also check it on the refund machine (some stores excluded).
What is required to receive a refund?
 
To receive a refund through this service, the following preparation steps and items are required.
■Preparation
・Tax-free procedure at the store
・Tax-free eligibility check at the customs KIOSK before departure
*Additional procedures may be required depending on the Tax-free Refund Operator. Please contact the operator for details.
■At the self-service refund machine
・Passport used for the tax-free procedure
 
Where can I use the self-service refund machine?
Please refer to the available airports list.
Can anyone use this service?
This service is available to those eligible for tax-free purchases defined by the tax authority.
Which purchases are eligible for refunds?
This service can be used for purchases handled by Tax-free Refund Operators listed in the available operators section.
What happens if I purchased from a store that is not supported?
Refunds cannot be processed through this service. Please follow the instructions of the Tax-free Refund Operator used at the store. For details, please contact the operator.
Can I process refunds for multiple people (e.g., family members) at once?
No. Each transaction is limited to purchases registered under one passport. Each person must complete the process individually.
Can I receive the refund in a method other than cash?
Currently, refunds are only available in cash (Japanese yen).
Can I receive my refund immediately on the spot?
Yes, cash will be dispensed immediately after completing the refund process.
Where can I contact for support if I have trouble?
For inquiries about this service, please use the contact form on this website. For purchase-related information, please contact the tax-free store or the Tax-free Refund Operator.
How long does it take to receive a response by email?
We will provide an initial response within 24 hours. If further investigation is required, it may take several days to a few weeks.

Terms of Use

Please review the Terms of Use below.

Contact

Have a question? Use the form below and we’ll get back to you shortly.

Name（Required）
Email Address（Required）
Inquiry Type（Required）
Refund ID (as shown on the receipt)（Required）

If you do not have your Refund ID, please provide the following information.

Refund Location（Required）
Refund Date（Required）
Passport Number（Required）
Please enter in alphanumeric characters.
Passport Issuing Country（Required）

Close

Your inquiry（Required）

Responses may take a few days. For urgent inquiries, please contact on-site staff or use the remote assistance service.

Company Profile

Company name
Japan Airport Terminal Co.,Ltd
Address
Terminal 1, 3-3-2 Haneda Airport, Ota-ku, Tokyo 144-0041, Japan
Company name
GLORY LTD.
Address
1-3-1 Shimoteno, Himeji, Hyogo 670-8567, JAPAN
Service Name
Self Tax Refund Service
Business Overview
We provide and operate a consumption tax refund service for eligible international travelers via self-service machines installed in airports, along with multilingual remote assistance.
Key Features
Easy to use, instant refunds, and multilingual support help ensure a smooth departure experience for travelers.
Expansion
Now expanding to major airports across Japan.
Mission
We aim to enhance the travel experience and contribute to the vitality of airports and local communities.