Question

What is a Tax-free Refund Operator?

Answer

A Tax-free Refund Operator is a company authorized by tax-free stores to refund the consumption tax equivalent to travelers after customs confirms export at departure.

Question

What is a tax-free shop?

Answer

A tax-free shop is a store where travelers purchase eligible items and complete tax-free procedures.

Question

How can I check the refund operator for a store I used?

Answer

Please check with the tax-free shop listed on your receipt. If supported, you can also confirm it on the refund machine's purchase details screen.

Question

How can I check information about the store I used?

Answer

Please refer to your receipt. If supported, you can also check it on the refund machine (some stores excluded).

Question

What is required to receive a refund?

Answer

 
To receive a refund through this service, the following preparation steps and items are required.
■Preparation
・Tax-free procedure at the store
・Tax-free eligibility check at the customs KIOSK before departure
*Additional procedures may be required depending on the Tax-free Refund Operator. Please contact the operator for details.
■At the self-service refund machine
・Passport used for the tax-free procedure
 

Question

Where can I use the self-service refund machine?

Answer

Please refer to the available airports list.

Question

Can anyone use this service?

Answer

This service is available to those eligible for tax-free purchases defined by the tax authority.

Question

Which purchases are eligible for refunds?

Answer

This service can be used for purchases handled by Tax-free Refund Operators listed in the available operators section.

Question

What happens if I purchased from a store that is not supported?

Answer

Refunds cannot be processed through this service. Please follow the instructions of the Tax-free Refund Operator used at the store. For details, please contact the operator.

Question

Can I process refunds for multiple people (e.g., family members) at once?

Answer

No. Each transaction is limited to purchases registered under one passport. Each person must complete the process individually.

Question

Can I receive the refund in a method other than cash?

Answer

Currently, refunds are only available in cash (Japanese yen).

Question

Can I receive my refund immediately on the spot?

Answer

Yes, cash will be dispensed immediately after completing the refund process.

Question

Where can I contact for support if I have trouble?

Answer

For inquiries about this service, please use the contact form on this website. For purchase-related information, please contact the tax-free store or the Tax-free Refund Operator.

Question

How long does it take to receive a response by email?

Answer

We will provide an initial response within 24 hours. If further investigation is required, it may take several days to a few weeks.